FAQs

Welcome to the Lennar Visual FAQ page! Here, you'll find answers to common questions about our products, ordering process, shipping, payments, and more. If you need further assistance, feel free to contact us.

1. What products does Lennar Visual offer?

We offer a diverse range of high-quality lighting products, including:

  • Chandeliers: Elegant designs for creating a stunning focal point in any room.
  • Pendant Lights: Stylish and functional options suitable for various spaces.
  • Wall Lights: Ideal for enhancing the ambiance and providing additional illumination.
  • Alabaster Lights: Sophisticated lighting fixtures with a refined touch.
  • Crystal Lights: Luxurious options that add sparkle and grandeur to your décor.

2. How can I place an order?

To place an order:

  1. Browse Our Collection: Explore our product categories and select the items you wish to purchase.
  2. Add to Cart: Click on the “Add to Cart” button for the products you want.
  3. Proceed to Checkout: Review your cart and click on “Checkout” to proceed.
  4. Enter Shipping Information: Provide your shipping address and contact details.
  5. Select Payment Method: Choose your preferred payment method and enter the required details.
  6. Review and Confirm: Review your order summary and confirm your purchase.

3. What payment methods do you accept?

We accept the following payment methods:

  • PayPal
  • Visa
  • MasterCard
  • American Express (Amex)
  • Discover

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status of your shipment through the carrier’s website.

5. What is your return and refund policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of receiving the product. The product must be unused and in its original condition. Refunds will be processed to the original payment method within 3-7 business days after we receive the returned item. Please refer to our Return and Refund Policy for more details.

6. What is your shipping policy?

Orders are processed within 1-3 business days. Shipping typically takes 7-14 business days within the United States. We use reliable carriers and provide tracking information once your order has shipped. If you encounter any issues with shipping, please contact us for assistance. For more details, see our Shipping Policy.

7. How do I contact customer service?

For any questions or assistance, you can contact our customer service team:

8. Can I change or cancel my order after it has been placed?

Once an order is placed and processed, we are unable to make changes or cancellations. If you need to make changes, please contact us as soon as possible, and we will do our best to assist you before the order is shipped.

9. Are your products covered by a warranty?

Yes, our products come with a manufacturer’s warranty against defects. The warranty details vary by product. Please refer to the product description or contact us for specific warranty information.

10. Do you offer international shipping?

Currently, we only ship within the United States. We are working on expanding our shipping options in the future. For any inquiries regarding international orders, please contact our customer service team.

11. How do I care for and maintain my lighting fixtures?

To maintain the quality of your lighting fixtures:

  • Regular Cleaning: Dust your fixtures regularly using a soft cloth. For more thorough cleaning, follow the manufacturer’s care instructions.
  • Avoid Harsh Chemicals: Use mild cleaning solutions and avoid abrasive materials.
  • Check for Damage: Periodically inspect your fixtures for any signs of damage or wear.

12. Can I receive a catalog of your products?

Currently, we offer our product selection online through our website. If you would like more information or specific product details, please contact us, and we will be happy to assist you.

Thank you for visiting Lennar Visual. We are dedicated to providing you with high-quality lighting solutions and exceptional customer service. If you have any additional questions, please don’t hesitate to reach out!